Introduction
At PinUpPlay, we strive to provide a seamless and enjoyable gaming experience. This Cancellation and Refund Policy outlines our practices regarding cancellations and refunds for our fantasy cricket services.
Cancellation Policy
Users may cancel their participation in any fantasy cricket contest before the contest starts. To cancel your entry, please follow the cancellation instructions provided in the app. Once the contest has started, cancellations will not be permitted.
Refund Policy
Refunds will only be issued for cancellations made before the contest start time. The refund will be processed back to the original payment method used at the time of entry. Please allow 5-7 business days for the refund to reflect in your account.
Note: Entry fees for contests that have already started are non-refundable.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your account details
- The contest name and date
- The reason for the cancellation
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to our support team at [email protected].